If you are having an issue with your Enviolo CVT hub, the fastest way for you to receive help is to contact Enviolo directly.
Information Required
You will need to provide Enviolo with the serial number of the hub, which can be found on the hub casing. It is an 8-digit number in white, as shown in the image below.
You will also need the frame number of your Triobike, which is stamped on to the seat tube. Triobike frame numbers are in the format WTRI-1234-A.
You will need to attach to the warranty request your original purchase receipt. Have this information to hand when you start filling in the Enviolo form.
A section of the form is shown below. Under the Failure Category drop-down box, first select Hub, and then select the problem you are experiencing, for example, Fluid Leak. Populate Main Product Model, Axle Type, Spoke Holes - Brake Type, and Type of Interface Mounted, drop-down boxes as shown in the image below:
Options
When you obtain warranty support for an Enviolo CVT hub you have two options:
- Enviolo replaces the rear wheel;
- Enviolo replaces the hub only, and provides a € 45 credit to compensate you / your mechanic for your wheel rebuild time.
Select which option you prefer. Note that if you are sending the hub and expect to be credited, you will need to provide an IBAN number in order for Enviolo to make a reimbursement payment.
Enviolo will make arrangements with you to collect your faulty hub. If you have opted to send the hub only, you will need to separate the hub from the rear wheel. Please only undertake this action after you have established contact with Enviolo and they have agreed to send to you a warranty replacement. When Enviolo provide a replacement hub, they will ship the same direct to you.
Postage Agent
In the event that you live in a territory that Enviolo cannot service, you will need to return the hub to Copenhagen Cycles in order that we may act as postage agent. You will be responsible for postage to Copenhagen, and we will undertake postage of your replacement hub. Please contact us in advance and send hubs to:
Copenhagen Cycles
C/O Spor10
Vasbygade 10
2450 København SV
Danmark
Please note that we will only deal with hubs, not with complete wheels. Please establish contact with Enviolo in the first instance and wait for their response before sending hubs to Copenhagen.
Replacement with Enviolo Extreme Hub
If your Triobike has a Brose mid-drive motor, unless you have replaced the hub previously, you will have the Enviolo Heavy Duty model CVT. Triobike now supply trikes with the 2023 Model Year Enviolo Extreme CVT, which is capable of operating with higher system masses. Please ask Enviolo to exchange your Heavy Duty hub for an Extreme model.
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